Outsourcing

In today’s increasingly complex and competitive business environment, more successful companies are utilizing outsourcing of non-core processes to improve financial performance. Organizations  need the flexibility to focus more of their most precious commodity, time of senior managers, on the core processes that make their business thrive in the globally competitive marketplace.

Outsourcing is a strategic business tool that requires a partnering relationship between our clients and us. Our outsourcing offerings help our clients:


Sendera and its Strategic Partners specializes in comprehensive IT, telecommunications and business process outsourcing services.

The two foundation stones on which our view of outsourcing is based, are:

Nowadays, outsourcing is much more than a simple tool for reducing operating costs. It is currently considered an instrument for obtaining management leverage, promoting innovation and channeling resources more profitably. In short, outsourcing is often the smartest way of running the business.

Following are some of the benefits obtained from our Information Systems Outsourcing Service:

  • Adapt the number of personnel employed to the organization needs
  • Reduce costs.
  • Access resources on demand.
  • Allows organizations  to focus on core business.
  • Reduce financial risk through fixed price contract.
  • Ensure Quality of Service.
  • Scale infrastructure to match organizations requirements.
  • Permit easier and cost-effective access to technological innovation.
  • Increase the Company's capacity to respond to market fluctuations.
  • Capitalize on best practices.

Helpdesk

Establishing a sole user contact point with responsibility for answering requests for assistance and resolving performance issues enables service quality improvement and facilitates complete service coverage. Phonoscope Outsourcing's Helpdesk management service is based on:

  • Reception and recording of requests and incidents
  • Thorough follow-up of actions taken
  • Problem analysis and solution
  • Problem scaling Supply of statistics and flexible Service-Sizing Level Analysis
  • Proactive attitude towards prevention backups 24X7X365

Network outsourcing services

The complexity of current information systems means that management of the communications network is a critical component of a company's operations.

Network Outsourcing services provided by Sendera comprise management and operation of voice,data, and video networks, including associated infrastructure.

Distributed and micro-computerized systems management

The complexity involved in distributed and micro-computerized systems, due to issues involving platform heterogeneity, connectivity, access to back-up, etc., leads to inefficiency in a company's operations, which results in low user satisfaction levels and unnecessary expense.

The critical aspects of this service, from Sendera point of view, are:

  • Control and management procedures for servers as well as computers 
  • Service standardization
  • Hardware and software maintenance
  • Follow-up of complete incidents cycles
  • Platforming and homogenization of environments