Call Center Solutions


Sendera enables customer-centric businesses and public entities to effectively market, manage and communicate with customers, citizens, and team members. Sendera’s Call Center Partners focus on attracting, training, and retaining highly skilled professionals. We believe that our partner’s technology and high-skilled bi-lingual employees differentiate us in the marketplace. Our Call Centers are supported by instant provisioning and secured mirrored back-up systems.

Sendera has the insight and implementation skills necessary to meet today's enterprise challenges with advanced, client-tailored technology solutions. Benefits include:


Quick Deployment
Inbound & Outbound Solutions
State-of-the-art technology
Fully redundant & secure technology platform
Private Voice & Data network
Digital Recording
Automated Call Distribution (ACD)
Interactive Voice Response (IVR)
Remote Agent Monitoring
Internet-based Reporting & Collaboration
E-mail & Voicemail
Bi-lingual staff
Independent Surveys
Internet-base Reporting & Collaboration
Transaction History
CRM Strategies
 

 


COPYRIGHT © 2004 Sendera Consulting. ALL RIGHTS RESERVED